Refund and Returns Policy page for DropBuy Express

Refund and Returns Policy

Last Updated: June 25, 2025

At DropBuy Express, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review the information below regarding eligibility, processing, and exclusions.

1. Return Eligibility

Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed, we may be unable to offer a full refund or exchange.

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.

• You must provide proof of purchase (e.g., order confirmation email or receipt).

❗️Please do not send your return to the manufacturer or product origin address.

2. Non-Returnable Items

Certain goods are not eligible for return due to hygiene, safety, or digital delivery reasons. These include:

• Perishable goods (e.g., food, flowers)

• Intimate or sanitary products

• Hazardous materials or flammable liquids/gases

• Downloadable digital products or software

• Gift cards

• Health & personal care items marked as non-returnable

3. Partial Refunds (if applicable)

In some cases, partial refunds may be granted:

• Books with obvious signs of use

• Opened CDs, DVDs, or digital media

• Items not in their original condition or missing parts

• Any item returned after 30 days from delivery

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

If approved:

• A refund will be issued to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

5. Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account or credit card statement

2. Contact your payment provider, as processing may take time

3. If it’s still unresolved, contact us at:
   📧 sales@dropbuyexpress.com

6. Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are final sale and non-refundable.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us at sales@dropbuyexpress.com and return the item to:

📦 Returns Address:
DropBuy Express
266 Gloucester Rd, Beverly Hills
NSW 2209, Australia

8. Gifts

If your item was marked as a gift and shipped directly to you:

• You will receive a gift credit for the value of your return.

• Once received, a gift certificate will be emailed or mailed to you.

If the item was not marked as a gift, the refund will be sent to the original purchaser.

9. Shipping Your Return

You are responsible for return shipping costs unless the item was received damaged or defective.

• Shipping costs are non-refundable

• If your refund is approved, the cost of return shipping may be deducted

We recommend:

• Using a trackable shipping service

• Purchasing shipping insurance for high-value items

Send your return to:

📍 DropBuy Express – Returns
266 Gloucester Rd, Beverly Hills
NSW 2209, Australia

10. Need Help?

For questions related to refunds or returns, feel free to contact our support team:

📧 Email: sales@dropbuyexpress.com
📞 Phone: 0410 791 662
🌐 Contact Us